Privacy Policy

Aspire2 Group (“we”, “us”, or “our”) recognises the importance of protecting personal information and is committed to ensuring that such information is collected, used, disclosed, and stored in accordance with the Privacy Act 2020 and all other applicable laws. This Privacy Policy sets out how we collect, hold, use, and disclose personal information in the course of our operations. We may amend this policy from time to time by publishing an updated version on our website.

In the course of our activities, we may collect and hold personal information about you. This may include, but is not limited to, your name, date of birth, gender, marital status, residential and postal addresses, telephone and mobile numbers, email address, employment and educational details, financial and payment information (including credit card details where relevant), records of communications with us including enquiries and complaints, and information relating to the services or products we provide to you. We will only collect personal information where it is reasonably necessary for our functions or activities.

Personal information is collected for purposes including providing and administering our services and programmes, managing enrolments and participation, communicating with you including responding to enquiries or complaints, undertaking administrative functions such as billing, payment processing and debt collection, improving our services and conducting research or surveys, and, where you have consented, marketing and promoting services, programmes, or events that may be of interest to you. We may also collect and use personal information to comply with our legal and regulatory obligations. If you do not provide personal information requested by us, we may be unable to provide certain services or fulfil our obligations to you.

We may collect personal information directly from you, including when you interact with us in person, by telephone, by email, or through forms and online platforms. We may also collect information through our website and from third parties, including related entities within our group, service providers, your authorised representatives, and organisations involved in the delivery of our services. You authorise us to collect personal information from such third parties where it is reasonably necessary to do so.

Our website may collect certain information automatically through the use of cookies and similar technologies. These technologies are used to enhance functionality, analyse website usage, and support marketing activities, including remarketing. We may use third-party services such as Google Analytics and advertising platforms which collect information about your interactions with our website and other websites. You may control or disable cookies through your browser settings, although this may affect the functionality of the website.

We take reasonable steps to protect personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure. Personal information may be stored in electronic or physical form and is accessible only by authorised personnel. We retain personal information only for as long as it is required for the purposes for which it was collected or as required by law, after which it will be securely destroyed or de-identified.

We may disclose personal information to third parties where this is reasonably necessary for the purposes described in this policy. Such third parties may include related entities within Aspire2 Group, service providers who assist in delivering our services (including providers of information technology, customer service, and marketing services), government agencies, regulators and other authorities where required or authorised by law, professional advisers including lawyers, auditors and insurers, and your authorised representatives. All such disclosures are made subject to appropriate confidentiality and privacy obligations.

Personal information may be transferred to and processed in countries outside New Zealand. Where this occurs, we take reasonable steps to ensure that the recipient is subject to privacy protections that are comparable to those required under New Zealand law.

You have the right to request access to, and correction of, the personal information we hold about you. Any such request should be made using the contact details set out below, and we will respond in accordance with the Privacy Act 2020. Where you have consented to receive marketing communications from us, you may withdraw that consent at any time by following the unsubscribe instructions provided or by contacting us directly.

If you have any concerns or complaints regarding the way in which we handle your personal information, you may contact us. If you are not satisfied with our response, you may refer your complaint to the Office of the Privacy Commissioner in New Zealand.

If you wish to access or correct your personal information, or have any questions about this Privacy Policy, please contact the Privacy Officer at Aspire2 Group by email at [email protected].