CORE PROGRAMME

Develop the most valuable asset within your organisation
– your people.

All programmes are developed after discussing your goals and a review of your staff skill gaps. To give you are idea of what the programmes could cover read on.

All programmes are free for eligible learners and delivered at your workplace or online.

Programme Overview

Core Content

  • Improved confidence in spoken and written communication, including listening skills, a focus on developing effective ways to give instructions, and how to participate productively in team meetings.

  • Upskill knowledge and understanding of company documents, supporting improved completion and accuracy; plus general principles of written communication in the workplace.

  • Focus on key numeracy skills, which could be for your team’s life skills, such as understanding their payslip and budgeting, or more operational skills, such as improved mental maths strategies, understanding graphs and tables, weights, and other workplace tasks.
  • Wellbeing concepts and dealing with change positively.
  • An understanding of solution focused practices and adopting a continuous improvement approach to workplace tasks.

All our programmes focus on key skills but what we deliver is tailored at every step and aimed to close the gap between potential and performance in your organisation.

In addition you may also wish to include a focus on these areas

Teamwork

Know yourself, know your team, team dynamics
Understanding professional behaviour

Understand different working styles

Participate activity in meetings

Health & Safety

Improve the knowledge and understanding of H&S in the workplace

Health & Safety workplace legislation.

Employer and employee rights and responsibilities.

The importance of Personal Protective Equipment.

Safety management through processes and documentation

Customer Service

Improve skills and understanding in customer services

Develop skills to pre-empt customers’ needs ahead of time.

Improve skills to deal with challenging customer service situations

Develop writing skills to professionally respond to customer complaints

Digital Literacy

Improve confidence in digital workplace processes
Basic Word, Excel, Outlook and PowerPoint skills

Understanding email etiquette.

Improve confidence in workplace apps.

Develop online meeting skills and etiquette.

Cover online security and safety.

Leadership

Develop effective leadership traits and styles

Learn strategies to motivate and develop teams.

Improve delegation and prioritising skills to ensure task completion.

Develop skills to run effective meetings

Developed strategies to minimise and de-escalate conflict.

Want more?

Looking for something further from your programme, check our add-on options VR De-escalation Training, ESOL Training and Building Training Competency or contact a Relationship Manager now about your needs.