The ability to face problems head-on with skill and confidence is a trait we could all do with more of, and it was a key focus of the Aspire2 Workplace Communication programme. Participants learnt how to think critically and apply a solutions-focused approach to workplace problems. Supervisors noticed an immediate impact of the training (including improved staff motivation, accountability, and the ability to take ownership in various situations), and so too did the learners.
““I have learnt to identify physical, cultural and environmental barriers at work and discuss how to overcome these barriers with management and team
“I work in many different jobs within Toll, and one of them is inventory controller. Training has given me the opportunity to solve stock problems, customer email enquiries and investigations.”
Problem-solving, working smarter and embracing the Toll culture of continuous improvement were vital aspects of the training. As part of the programme,
employees had to develop a continuous improvement project highlighting a solution to a real workplace problem. The findings of the project were then
presented to the leadership team at the final graduation – and thanks to the strong oral communication focus of the course, learners were able to effectively
communicate their projects in what would have previously been an incredibly daunting situation for them.
Toll New Zealand’s Executive General Manager, Jon Adams, was “blown away” when he saw the transformation of his staff.
““The programme is excellent and focuses on helping our team members learn communication skills, continuous improvement and problem-solving skills,
all underpinned by our Toll values.”
“Along with others in the management team I was blown away by the first-time presentations given by the team. It’s very humbling to support some of the most important people in our business in growing their confidence and developing skills outside their natural comfort zone. I look forward to seeing them flourish,” Jon says.