By partnering with learning and development specialists Aspire2 Business I Workplace Communication (Aspire2), those on Turuki’s frontline can continue doing what they do best – making a meaningful difference to the communities they serve. Over recent months, Aspire2 has delivered bespoke training solutions to two of Turuki’s Manukau-based departments – PCSS (Permanent Caregiver Support Service) and Mama &Pepi and Tamariki (Mothers Babies and Children) Whānau Ora/Taumata.
PCSS is a national service that provides advice, social work support, financial help and more, while Mama & Pepi and Tamariki, Whānau Ora/Taumata, delivers wrap-around services to pre-school aged children and their wider whanau members. Both service units are staffed by Social Workers ‘Navigators’, Contact Centre Representatives (CCR) and Administrators. In close consultation with the Leadership team, Aspire2 developed a customised 40-hour training programme that directly targeted the needs of these unique roles.
Covering everything from budgets and understanding relevant legislations through to health and safety, and techniques to elicit crucial information from clients, department staff were upskilled across a range of key areas. The results speak for themselves. Since the training, the Leadership Team has noticed that employees have improved engagement with their roles and the organisation. Not only that but they are working more collaboratively, have increased positivity and have gained much more confidence. These benefits can be felt not just at Turuki, but beyond the workplace and into participants’ homes and communities.