In the second year of working with Village at the Park, Aspire2 Workplace Communication provided a more tailored education package for staff and assigned a Key Account Manager to ensure the changing needs of the business were met. The outcomes have been impressive, with Mary citing greater confidence amongst staff across the board.
“Before the training, many of our staff were an invisible presence at meetings and in the workplace as a whole. Now they talk more confidently with each other and their leaders, and they’ve learnt to become more reflective in how they react to situations,” she says.
“Plus, perhaps most importantly, they’ve learnt the language skills that allow them to build a stronger connection with residents.”
Mary says, along with verbal communication skills, staff have learnt how to be conscious listeners and to read non-verbal clues when interacting with residents.
“Many of our staff come from the more technology-focused generations, so the training has helped teach them how to really engage with someone face-to-face, which is so important.”