How could you do better at what you do?
It is important to constantly be on a path of continuous improvement. Your employees are the closest to your processes and customers and a focus on numeracy, planning, digital and customer service skills could see a reduction in returns and increased repeat business, everyone benefits. Sometimes employees might have great solutions to make processes more efficient but not the confidence or language skills to communicate them. Focussing on these aspects of training helps the bottom line but also increases employee engagement.